San Francisco Show
Frequently Asked Questions

 General   

How do I meet the stars appearing at the show?
In order to meet these stars, you will first need to purchase a VIP Package (which includes a three-day admission pass) or an admission ticket to enter the show. In addition, there is a fee associated with obtaining the autograph from many of the stars. For these guests, you will need autograph tickets.
 

 Autograph Tickets  

What is an autograph ticket and what does it entitle me to?
An autograph ticket entitles you to an autograph from the specified star. The fee for the autograph ticket is for the autograph itself and does not include an item to be signed.  If you need an item to be signed, you may pre-purchase one from TRISTAR.

Why should I purchase tickets in advance?
The autograph tickets are limited in quantities available and are subject to sell-out prior to or at the show. Quantities vary from guest to guest.  All listed tickets on the website are still available.  By ordering in advance and receiving confirmation, you are guaranteeing that you will receive your tickets and the autographs you want.  Plus, the earlier you order your tickets, the lower the numbers on your autograph tickets, and the sooner you can enter the line.

If I buy tickets in advance, do I receive priority at the show?
Yes, each ticket has a number on it which will be used during each autograph session. You will line up and enter the line according to the number on the ticket. Lowest numbers will be called immediately following VIP Package holders, who have first-in-line priority for all autograph guests.  All orders will be filled in the order they are received, with the lower numbers distributed first.

I purchased my autograph tickets in advance.  How and when do I receive them?
When you place your admission / autograph tickets and/or VIP Package order online, you may select the method by which you wish to receive your tickets (mail out or Pick Up at Will Call).  NOTE: Ticket orders placed to date begin shipping April 10, 2009.  Ticket orders placed on or before April 22, 2009, may be mailed to you at your request.  Ticket orders placed after that date will be held in Will Call at the Will Call window in the front of the building.

I’ve already ordered my autograph tickets, and I have not received them yet.  When will I receive my tickets?
Autograph ticket orders for the San Francisco February show will be mailed out beginning April 10, 2009.  If you have not received your tickets by April 22, 2009, please send an email to info@tristarproductions.com, including your name, sales order number, and any further details you can provide about your order.  We will then advise you how/where you will receive your tickets.    

Can I  keep part of my autograph ticket after the signing?
TRISTAR will collect the entire ticket at the time of the signing, as it is needed for accounting purposes.  For authenticity, TRISTAR Authentications will be available during all public signings.  You may order advance, discount Authentication Tickets in advance with your Autograph Tickets order.
 

 Merchandise Items  

Can I bring in my own item to be signed or will there be items to purchase at the show?
You have several options.  You can purchase merchandise items in advance through TRISTAR and pick them up at the show.  2) You are welcome to bring in any collectible / item that you are wanting to have signed.  3) If you need an item to be signed on site, the TRISTAR Official Merchandise Booth will be set up next to the Autograph Pavilion with an assortment of items available for purchase.
 

 VIP Package  

What are the chances that the VIP Package will sell out?
Due to the great value of the VIP Package and the opportunity to be in the first group in line for ALL autograph guests, this is a popular feature at TRISTAR shows that frequently sells out prior to the show's opening.  We recommend that if you are interested in a VIP Package that you purchase one in advance.
 

 Miscellaneous  

Can I  take pictures of the person signing with my own camera?
You are welcome to capture that special moment with your camera, unless otherwise specified.  We only ask that you do not hold up the line by taking pictures.  Posed photo opportunities (professional photos of you with your favorite athletes printed on site) are available for a fee at the TRISTAR Photo Booth.

Don't See the Answer to Your Question Here?  E-Mail TRISTAR.